FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. Shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).

4. What is your return policy?

We accept returns within 30 days of delivery. The helmet must be unused, in original packaging, with all tags and protective film intact. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. Are your helmets safety certified?

Yes. All helmets sold at Helmvora meet or exceed relevant safety standards (DOT, ECE, CPSC, etc.). Certification information is clearly listed on each product page.

6. How do I choose the right helmet size?

We provide a detailed size chart on every product page. Measure your head circumference (about 1 inch above your eyebrows) and compare with our sizing guide. If you are between sizes, we recommend sizing up.

7. What types of helmets do you offer?

We carry:

  • Full-face motorcycle helmets
  • Modular / Flip-up helmets
  • Open-face / 3/4 helmets
  • Half helmets
  • Bicycle / Sport helmets

8. Do your helmets have good ventilation?

Yes. Most models feature advanced ventilation systems with multiple air intake and exhaust vents to keep you cool and comfortable during long rides.

9. Are the helmets suitable for motorcycle use?

Yes. Our motorcycle helmets are specifically designed and certified for street and highway use.

10. How do I clean and maintain my helmet?

Wipe the exterior with a soft damp cloth. Use mild soap for the interior lining. Remove cheek pads and liners when possible for better cleaning. Avoid harsh chemicals and never submerge the helmet in water.

11. Do you offer helmets with visors / anti-fog / anti-scratch?

Yes. Many models come with UV-protected, anti-scratch visors. Some include Pinlock-ready or anti-fog visors.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track it in your account under “Order History”.

14. What if my helmet arrives damaged?

Please contact us within 48 hours with clear photos of the helmet and packaging. We will arrange a replacement or full refund as quickly as possible.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.